Tracking tells you where a parcel was last scanned. FulfillIQ helps your team decide what needs attention, prepare a customer or courier update, and remember the next review.
Use the CSV template to provide order references, carrier names, tracking numbers and dispatch dates. Review the import preview and correct unsupported or ambiguous carriers before uploading. You keep buying labels and booking deliveries through your existing services.
FulfillIQ registers tracking numbers with Shippo and checks returned events against your delivery policies. Tracking depends on the carrier, service and scan availability. A label-created status or missing scan is not proof that a parcel is lost; we validate a real tracking number during onboarding.
When the configured delivery window passes, a failed attempt occurs or another supported exception appears, FulfillIQ opens or updates a shipment ticket. Tracking evidence, priority, next action and the next review date stay together.
Start with staff approval for customer and courier messages. Your team reviews drafts before sending. Messages go automatically only where you explicitly allow that in your rules. Courier messages require a verified support address; FulfillIQ does not automatically file carrier claims.
Scheduled reviews revisit open cases and updated tracking. Your team can approve an update, escalate a stalled case or close it with a recorded resolution. The pilot starts with a small import and a review of the first tracking timeline before wider monitoring.
Tell us your monthly shipment volume, carrier names and services, destination countries, and how you handle delivery problems today. We confirm tracking support and pilot scope before importing real customer data.
Talk to FulfillIQ