Cookies & browser storage
What we save in your browser, why we use it, and the choices you have.
Last updated: 16 October 2026
Essential features
We use cookies to keep merchant accounts signed in and to maintain a support conversation you choose to start. These support the features you request; optional analytics is separate.
| Storage | Purpose | Duration | Choice |
|---|---|---|---|
| Supabase authentication cookies (sb-…) | Maintain and refresh your signed-in account session. Cookie names may have numbered chunks. | Up to 400 days in the browser, renewed during use. Access depends on a valid server session; signing out clears the session cookies. | Necessary when signing in |
| __Host-fiq-support | Connect this browser to the website support conversation you start. Secure and inaccessible to browser scripts. | 24 hours | Necessary when starting chat |
| fulfilliq-analytics-choice-v1 (local storage) | Remember whether you allowed or declined optional analytics. | Until you change your choice or clear browser storage | Your privacy preference |
Optional analytics
Optional page-view and chat-click analytics are off until you choose Allow. They help us improve the website and can send our operator a private visit alert through Telegram. We record aggregate counts of page categories, broad device type, approximate country and traffic-source category for up to 90 days. We do not store visitor IDs, IP addresses, full referrer URLs or customer ticket identifiers in these analytics.
Change your choice
Use Analytics preferences at the bottom left of any page to allow or decline analytics. Declining does not prevent you from browsing, signing in or contacting us. We respect browser Do Not Track and Global Privacy Control signals for optional analytics. Your choice is specific to this browser.
Support chat and service providers
Website chat stays on this website. Messages are forwarded to our team through Telegram, and replies return here. We store chat messages encrypted for up to 30 days; Telegram also holds messages under its own terms. You do not need a Telegram account. An optional Crisp chat fallback may be used if our website support bot is unavailable in the configuration; it loads only when you choose to open it and may use its own session storage.
Hosting and security providers may use essential technologies for service delivery, protection against abuse and their own dashboards. Operational records for sign-ins, enquiries and failures are separate from optional visitor analytics. Our privacy notice explains the data we process and your rights.
Questions
Email hello@fulfilliq.co.uk if you have questions about cookies or browser storage. You can also clear or block storage in your browser settings; blocking essential cookies may prevent sign-in or support chat from working.